Automotive Service Advisor

Job overview

The Automotive Service Advisor role is full-time and onsite in Scranton, PA. Compensation is not specified. Toyota of Scranton emphasizes customer service, integrity, and community in its dealership operations. The advisor coordinates service visits and communicates vehicle needs, estimates, repair progress, and completed work to customers. By maintaining accurate repair orders and obtaining authorization for additional work, the role helps customers make informed decisions and supports orderly service-department operations.

What you'll do

• Schedule service appointments
• greet customers and obtain vehicle information
• conduct vehicle walk-arounds and note damage or maintenance needs
• create accurate repair orders
• review service history
• provide vehicle-care guidance and written cost estimates
• monitor repair progress and communicate changes to estimates or timing
• obtain authorization before additional repairs
• review and close repair orders
• explain completed work and charges
• handle telephone inquiries and maintain compliant repair-order documentation.

What we're looking for

Skills & competencies

automotive service advisor

service advisor

full-time

scranton pa

toyota of scranton

customer service

service appointments

repair orders

vehicle maintenance

cost estimates

automotive dealership

health insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, disability, life, and supplemental insurance
• 401(k)
• paid time off.

About the employer

Toyota Of Scranton is hiring for this role. Industry: General Automotive Repair. Sector: 81.