Customer Retention Specialist — Customer Service and Collections

Job overview

The Customer Retention Specialist — Customer Service and Collections role is onsite in Lancaster, PA. Compensation starts at $16 per hour, with the possibility of a monthly bonus. MAJIK Rent To Own describes a customer-focused business that emphasizes helping customers and employee growth. The specialist manages customer accounts, identifies appropriate account solutions, processes payments, conducts local customer visits, and resolves concerns. Accurate records and progress toward collections and retention goals support customer relationships and business performance.

What you'll do

• Manage customer accounts and work proactively to keep them current
• analyze account activity and determine solutions
• communicate with customers, references, and homeowners
• collect and process payments in-store and during field visits
• maintain account records
• conduct professional local visits
• resolve customer concerns
• meet or exceed collections and retention goals.

What we're looking for

Skills & competencies

customer retention specialist

customer service

collections

account management

payment processing

lancaster pa

majik rent to own

starting at $16/hr

monthly bonus opportunity

monday–friday

required saturday

local travel

bilingual pay opportunity

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Three weeks of paid time off, paid holidays, 401(k) with company contribution up to 6%, medical, dental and vision insurance, employee discounts, loyalty rewards, weekly pay, and growth opportunities.

Why this role

The schedule is 40 hours over five days, Monday–Friday 10 a.m.–7 p.m. and required Saturdays 10 a.m.–6 p.m.; Sundays are closed. Local travel for customer visits is required. Bilingual candidates may qualify for additional pay.

About the employer

MAJIK Rent To Own is hiring for this role. Industry: General Rental Centers. Sector: 53.