Gateway Operations Supervisor

Job overview

The Gateway Operations Supervisor role is onsite in Jamaica, NY. Compensation is $96,300–$128,400 annually. The supervisor oversees DHL Express gateway operations, arranging parcel movement by air and ground for international import and export shipments. The role coordinates ramp, warehouse, and back-office operations to maintain service, compliance, productivity, and profitability. It leads a unionized team and works with customs, internal clearance teams, business partners, and the wider network to keep shipments moving and resolve operational issues.

What you'll do

• Expedite daily operational functions
• supervise airport ramp operations, aircraft loading and unloading, and consolidation recovery and lodgment
• supervise warehouse sorting of international shipments
• oversee flight monitoring and network communications
• coordinate with US Customs and DHL Imports clearance
• manage business-partner relationships and special projects
• maintain quality systems
• manage KPIs and costs
• assist with budgets
• provide technical product assistance
• supervise, hire, coach, train, and develop 8–12 staff
• assign and review work and manage performance.

What we're looking for

Skills & competencies

gateway operations supervisor

air cargo

ground operations

import and export

airport ramp

warehouse sorting

customs coordination

team supervision

jamaica ny

dhl express

$96,300–$128,400/year

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Bonus and incentive programs
• 401(k) with company match
• medical, dental, vision and well-being programs
• tuition reimbursement
• paid time off starting at four weeks
• paid leave
• employee discounts
• employee assistance and work-life program
• training opportunities.

Why this role

Typically requires a bachelor’s degree and two years of related experience, including at least one year of supervisory experience. Requires a valid driver’s license and a motor vehicle record meeting driving standards; candidates must pass background, drug, and medical physical screening.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.