Senior Manager, Customer Success (Augusta)
Compensation
$125k – $135k /yr
Employment type
Full-time
Work setting
On-site
Location
Augusta, ME
Schedule
Day shift
Posted
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Job overview
The Senior Manager, Customer Success (Augusta) is an onsite role based in Augusta, ME, with a base salary range of $125,000–$135,000 per year and OTE of $150,000–$170,000. This position leads high-performing Customer Success teams. The role exists to drive customer adoption, retention, and value realization. It contributes to the team by optimizing processes, developing leadership capability, and ensuring alignment across cross-functional stakeholders.
What you'll do
- Lead and coach Customer Success managers
- translate strategic priorities into plans
- drive operational performance
- provide strategic oversight of portfolios
- partner with cross-functional leaders
- influence business priorities.
What we're looking for
- Skills & competencies
- full-timeday shiftaugusta mecustomer successsaasleadershipretentionicims$125k-$135k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), disability, life insurance, parental leave, open vacation policy, tuition reimbursement.
Why this role
Requires 7-11+ years of experience in SaaS customer-facing functions and 1+ years of leadership at the Senior Manager level.
About the employer
iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2021.00
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Listing ID: 2bacbb13-c95b-47a6-bf77-d94451890cbd