Customer Service Office Coordinator

Job overview

The Customer Service Office Coordinator role is onsite in Weirton, WV. The posting states an hourly wage of $16 and also describes the salary as competitive. Window World of Penn/Ohio operates seven Window World locations and describes a family-oriented culture focused on customer experience. The coordinator supports customers and office operations by handling calls and walk-ins, maintaining customer records, scheduling appointments, and coordinating communication between customers and installation teams. The role also processes contract and payment information and follows up to help resolve customer issues.

What you'll do

• Handle inbound and outbound calls
• greet walk-in customers and connect them with the scheduling department for estimates
• receive sales contracts and enter information into the CRM and QuickBooks
• create and update customer accounts and interaction records
• schedule customer and team appointments
• coordinate communication between customers and installation teams
• receive project payments and enter them into the CRM and QuickBooks
• investigate and follow up on customer issues.

What we're looking for

Skills & competencies

customer service

office coordinator

administrative coordination

inbound calls

outbound calls

crm

quickbooks

appointment scheduling

customer accounts

weirton wv

window world of penn/ohio

$16 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays
• 401(k) matching
• performance-based bonus
• company parties
• dental, health, and vision insurance
• employee discounts
• paid time off
• advancement opportunities
• training and development
• wellness resources.

Why this role

The posting emphasizes customer service experience, attention to detail, math skills, and the ability to learn and adapt quickly.

About the employer

Window World of Penn/Ohio is hiring for this role. Industry: Other Building Material Dealers. Sector: 44.