Director of Operations

Job overview

The Director of Operations role is onsite in Quincy, MA. Compensation is not specified. The position supports hotel operations, with oversight of Food & Beverage and Rooms Operations, and partners with the General Manager and Executive Committee to deliver guest experiences and financial performance. The director provides strategic and hands-on leadership, analyzes operational and financial results, and develops action plans with department leaders. The role contributes to service quality, productivity, associate engagement, and consistent execution of hotel standards.

What you'll do

• Lead hotel operational departments, particularly Food & Beverage and Rooms
• work with department leaders to improve guest satisfaction and service delivery
• pursue financial and productivity goals and consistent hotel standards
• analyze operational and financial performance, identify trends, develop action plans, and follow through
• develop leaders
• strengthen communication and accountability
• support associate relations
• remain visible and engaged during high-occupancy, group, convention, and significant Food & Beverage periods.

What we're looking for

Skills & competencies

director of operations

quincy ma

crescent hotels & resorts

full-time

onsite

hotel operations

food and beverage

rooms operations

guest experience

financial performance

leadership development

marriott-branded hotel experience

medical, dental, and vision

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• company-paid life insurance
• short- and long-term disability insurance
• matching 401(k)
• free meals
• hotel discounts.

Why this role

Requires senior-level hotel leadership, significant Food & Beverage leadership, and experience in a Marriott-branded hotel.

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.