Customer Experience Coach

Job overview

The Customer Experience Coach role is full-time and onsite in Austin, TX, with compensation of $23–$30 per hour plus quarterly performance-based bonuses. Serenity focuses on helping individuals build confidence, positive habits, and meaningful progress. The coach provides one-on-one support during scheduled program sessions, helps participants stay engaged, and uses structured activities such as journaling, goal-setting, and mindfulness exercises. The role also maintains session notes and communicates updates to the team.

What you'll do

• Provide one-on-one support during scheduled sessions
• operate and monitor program tools and technology after training
• encourage journaling, goal-setting, and mindfulness practices
• maintain accurate session notes and share updates
• follow established processes to provide a professional, supportive, and respectful participant experience.

What we're looking for

Skills & competencies

customer experience coach

participant support

one-on-one coaching

goal-setting

mindfulness

session documentation

austin tx

serenity mental health centers

full-time

$23–$30/hr

paid training

quarterly performance bonuses

401(k)

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• 90% employer-paid medical, dental, and vision insurance
• 401(k)
• 10 PTO days (15 after the first year)
• 10 paid holidays
• paid training and professional certification.

Why this role

No specialized industry experience is required; paid training is provided.

About the employer

Serenity Mental Health Centers is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.