Team Member Support Specialist I

Job overview

Team Member Support Specialist I is an onsite role in Dallas, TX; compensation is not specified. The position is part of Sabre’s global Team Member Services team, which supports employees and keeps ticketing workflows moving. The specialist monitors and routes employee inquiries, supports HR documentation and administration, and follows procedures for audits and record retention. The role contributes to responsive internal service and operational accuracy while gathering feedback and exploring generative AI tools to streamline routine work.

What you'll do

• Monitor the ticketing management system, assess employee needs, and route cases to appropriate teams
• support HR documentation including employment and salary verifications, certificates, and visa, immigration, and employment authorization records
• execute procedures and audits for compliance and record retention
• collaborate with subject matter experts and leadership to gather feedback and improve processes
• use generative AI tools, automation, or HR systems to accelerate routine documentation and workflow management.

What we're looking for

Skills & competencies

hr support

employee services

ticketing systems

hr documentation

employment verification

case routing

process improvement

generative ai

dallas tx

sabre

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits include healthcare coverage, retirement planning support, PTO and holidays, family-friendly benefits, professional development, and flexible work options.

Why this role

The posting requests university education or equivalent work experience and 2–4 years of related HR or customer support experience, or an advanced degree without experience. Workday experience, technical writing, computer science background, and bilingual capabilities are preferred.

About the employer

Sabre is hiring for this role. Industry: Software Publishers. Sector: 51.