Manager, Technical Support Engineering (Bare Metal)

Job overview

The Manager, Technical Support Engineering (Bare Metal) role is onsite in Seattle, WA, with a base salary range of $157,000–$210,000 per year. The manager supports CoreWeave’s Customer Experience organization, which works to provide reliable, high-performance experiences for clients running AI workloads at scale. The manager leads infrastructure support operations and a team responsible for physical infrastructure across client environments. The role drives incident resolution, escalations, process improvements, and cross-functional coordination to maintain reliable infrastructure and meet client expectations; travel is up to 30% annually.

What you'll do

• Lead and develop the infrastructure support team
• oversee infrastructure incident resolution and escalation management
• collaborate with internal teams on solutions
• improve support processes to increase efficiency and reduce downtime
• coordinate infrastructure delivery with product and infrastructure teams
• manage client communications during escalations
• mentor team members
• manage scheduling, shift coverage, and team logistics in 24/7 or hybrid support models
• travel up to 30% annually.

What we're looking for

Skills & competencies

technical support engineering manager

bare metal

seattle wa

coreweave

infrastructure support

data center operations

linux

server and gpu hardware

incident management

ai workloads

up to 30% travel

$157k–$210k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance paid by CoreWeave
• life and disability insurance
• FSA and HSA
• tuition reimbursement
• employee stock purchase program
• mental wellness and family-forming support
• paid parental leave
• childcare support
• 401(k) match
• flexible PTO
• catered lunch.

Why this role

The role leads a new team focused on the Bare Metal support model and supports infrastructure for AI workloads. The posting lists a comprehensive benefits program for eligible full-time employees.

About the employer

CoreWeave is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.