Customer Support Representative

Job overview

The Customer Support Representative role is a full-time, onsite position in Lakewood, CO, five days a week. The anticipated pay range is $18–$21 per hour. The role supports Astor & Sanders, an IT solutions provider, with customer inquiries and online product orders. The representative answers product questions, assists with orders and returns, handles payments, and records customer interactions and service requests. The role helps resolve issues by tracking inquiries and escalating problems to other service providers when needed, with occasional warehouse product-management support.

What you'll do

• Answer customer product questions
• assist with orders
• track returns
• accept payments for online products
• document customer interactions
• handle fax, email, and phone inquiries
• track calls and service requests
• escalate problem calls to other service providers
• provide occasional warehouse product-management support.

What we're looking for

Skills & competencies

customer support representative

customer service

product questions

order support

returns

payment processing

phone support

email support

lakewood co

astor & sanders

$18–$21/hour

onsite

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and federal holidays off
• health and dental insurance
• retirement savings plan
• pre-tax benefit programs
• wellness and work-life support
• professional development
• performance and referral bonuses
• life and disability insurance.

Why this role

The posting requires at least six months of customer-interaction experience. Phone sales or support, office experience using fax, email, and phones, and end-user website-navigation support are preferred or considered ideal.

About the employer

Astor & Sanders is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.