Customer Relations Representative, State Farm Agent Team Member

Job overview

The Customer Relations Representative role is onsite in Fort Madison, IA. Pay is $40,000–$60,000 per year. The role supports customer relationships and agency growth at Jess Sutcliffe - State Farm Agent. The representative resolves customer inquiries, maintains accurate records, and coordinates with agency colleagues to support retention and customer satisfaction. The role helps the agency respond to community members’ needs and identify opportunities for internal growth.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• and coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

fort madison ia

jess sutcliffe state farm agent

full-time

customer service

customer retention

record management

issue resolution

insurance agency

$40k–$60k/year

paid licensing

health insurance

401(k) match

profit sharing

Work arrangement

• Weekend coverage required

Benefits & perks

• Agency-paid licensing, performance bonus, flexible schedule, health insurance, advancement opportunity, paid time off, training and development, profit sharing, 401(k) matching, and birthday off with pay.

Why this role

The agency states that it pays licensing costs up front and offers team members their birthday off with pay.

About the employer

Jess Sutcliffe - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.