Collections Operations Director

Job overview

The Collections Operations Director role is remote, with no narrower remote scope stated; compensation is not specified. The position supports MCI’s customer experience and business process services operations. The director leads outbound collections strategy and daily operations, setting performance goals and using data to improve recovery, efficiency, and customer engagement. The role also coordinates with internal departments and external partners to support compliant, effective collections.

What you'll do

• Develop initiatives to improve outbound collections performance and recovery
• oversee operations, processes, and performance management
• set goals and KPIs
• guide managers, supervisors, and agents
• analyze metrics and implement improvements
• collaborate with finance, operations, and legal
• maintain regulatory compliance
• report results and recommendations to senior stakeholders.

What we're looking for

Skills & competencies

collections operations

collections leadership

outbound collections

debt recovery

call center operations

performance management

kpi analysis

regulatory compliance

customer experience

mci careers

Work arrangement

• Weekend coverage required

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.