Call Center Associate

Job overview

The Call Center Associate is an onsite role based in Worcester, MA, offering a salary range of $50,000 to $70,000 per year. This position supports the sales and marketing team at Renewal by Andersen | Esler Companies, a leader in the window-replacement industry. The role exists to provide exceptional customer service by acting as the first point of contact for homeowners interested in products. The associate will identify customer needs, overcome objections, and schedule appointments for Sales Consultants to drive business growth.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Identify customers unique home situations.
• Schedule appointments for our Sales Consultants to go out to price and sell the job.
• Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
• Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.

What we're looking for

Skills & competencies

full-time

day shift

worcester ma

renewal by andersen

inside sales

customer service

appointment scheduling

$50k-$70k/yr

weekend availability

fast-paced

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, 401k with 50% match, Tuition Reimbursement, Paid Time Off, Paid Volunteer Time.

Why this role

No cold calling, streamlined growth and development plan, work from home eligibility after 1 year.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.