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IT Help Desk Technician

MSM Group North America Inc · Saint Petersburg, FL · IT / Help Desk

Employment type

Full-time

Work setting

On-site

Location

Saint Petersburg, FL

Schedule

Day shift

Posted

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Job overview

The IT Help Desk Technician at MSM Group North America in Saint Petersburg, FL, provides technical support for employees in a defense contracting environment. This full-time onsite role manages hardware, software, and account access. This role exists to maintain secure and reliable IT operations. By troubleshooting user issues and supporting compliance with cybersecurity standards, the technician ensures that staff can effectively perform their duties.

What you'll do

  • Provide Tier 1 technical support
  • troubleshoot hardware/software
  • manage user accounts (M365/Azure)
  • assist with onboarding/offboarding
  • maintain asset inventory
  • support cybersecurity compliance
  • document support requests.

What we're looking for

Skills & competencies
full-time
it help desk
saint petersburg fl
it support
cybersecurity
defense
microsoft 365
technical support
compliance
entry level
Work arrangement
  • Weekend coverage required

Why this role

Focuses on defense/government contracting compliance (CMMC/NIST).

About the employer

MSM Group North America Inc is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.

Additional details

Industry sector
54
Industry
Computer Systems Design Services
Occupation code
15-1232.00
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