Member Experience Associate

Job overview

The Member Experience Associate role is in person in Austin, TX. Compensation is not specified. Base Power Company describes its mission as deploying distributed batteries to help build a more resilient electricity grid. The associate supports members across phone, email, text, and other channels by resolving product issues, managing inquiries, and helping customers use Base Power’s products. The role also captures customer feedback, maintains support resources, and collaborates with engineering, marketing, and operations to improve the member experience.

What you'll do

• Engage with members across phone, email, text, and other channels
• troubleshoot and resolve product-related issues
• track, manage, and prioritize interactions
• partner with engineering, marketing, and operations to improve processes
• gather customer feedback and insights
• maintain documentation, knowledge bases, playbooks, and team resources
• support new-member onboarding.

What we're looking for

Skills & competencies

member experience associate

customer support

member experience

austin tx

base power company

phone support

email support

text support

troubleshooting

customer feedback

onboarding

cross-functional collaboration

in-person

Work arrangement

• Weekend coverage required

Why this role

The posting states the company works in person and describes a startup environment where priorities and responsibilities may change. Experience range listed is 0–5 years.

About the employer

Base Power Company is hiring for this role. Industry: Solar Electric Power Generation. Sector: 22.