Customer Experience Coordinator (Relief), Oro Valley

Job overview

The Customer Experience Coordinator (Relief), Oro Valley role is an onsite position in Oro Valley, AZ; compensation is described as competitive, with no numeric amount specified. The role supports Veterinary Emergency Group’s mission of helping people and their pets when they need it most at its 24/7 emergency hospitals. The coordinator shapes the customer experience before, during, and after hospital visits by managing communications, responding empathetically to concerns, and keeping the care team informed. The role supports clear, compassionate interactions while helping customers navigate emergency veterinary care and related financial options.

What you'll do

• Greet customers in person, by phone, or online
• oversee calls, emails, and texts and route urgent medical calls to a doctor quickly
• record customer details accurately
• resolve concerns and anticipate issues
• update nursing staff and doctors on customer needs
• provide confidential guidance on financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

relief

oro valley az

veterinary emergency group

onsite

emergency veterinary hospital

customer communications

customer service

pet care

payment processing

practice management software

rotating nights

weekends and holidays

flexible work schedules

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work schedules, employee referral program, scrubs, company merchandise, and food in the fridge.

Why this role

Requires two or more years of customer service experience and advanced proficiency with computer programs and practice management software. Availability for nights, weekends, and holidays on a rotating or as-needed basis is required.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.