Service Manager

Job overview

The Service Manager role is an in-person, full-time position based out of a Digi Security Systems office; the listing location is Dallas, TX. Compensation is not specified. The manager oversees service operations across Digi locations and supports service technicians. The role is accountable for service department performance, financial health, and customer satisfaction. It develops maintenance programs, supports service agreement sales, and coordinates with sales, operations, and IT to improve service delivery across branches.

What you'll do

• Lead service department operations and manage P&L
• collaborate with sales teams on service contract sales and renewals
• develop and refine maintenance programs
• oversee remote support and onsite service technicians
• ensure timely, high-quality service delivery
• optimize ticketing systems and processes with IT
• maintain client and partner relationships
• collaborate across sales and operations.

What we're looking for

Skills & competencies

service manager

dallas tx

digi security systems

service operations

p&l management

service agreements

maintenance programs

technician leadership

customer satisfaction

security systems

low voltage systems

Work arrangement

• Weekend coverage required

Benefits & perks

• Vacation accrual, paid sick time, nine paid holidays, 401(k) with company match, medical, dental and vision benefits, life and long-term disability insurance, paid required training and licensing, professional development, laptop, phone, uniforms, and gear.

About the employer

Digi Security Systems is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.