Tier II IT Support Technician

Job overview

The Tier II IT Support Technician role is onsite in Anchorage, AK, with remote and onsite troubleshooting as needed and travel to client locations as needed. Compensation is not specified. DenaliTEK is an Alaska-based managed service provider helping businesses operate efficiently, securely, and confidently through technology. The technician handles escalated support requests and helps maintain managed-services clients’ technology environments. By resolving complex issues, monitoring systems, documenting work, and collaborating with other technicians and engineers, the role supports reliable client operations and a strong service experience.

What you'll do

• Provide Tier II support for desktops, laptops, servers, networks, and business applications
• resolve escalated Tier I requests
• troubleshoot hardware, software, operating system, connectivity, and authentication issues
• support Microsoft 365, Exchange Online, Entra ID, Active Directory, and Windows
• assist with backups, endpoint security, patching, RMM alerts, deployments, and onboarding/offboarding
• manage tickets and documentation
• follow incident, escalation, and change-control procedures
• participate in the rotating after-hours on-call schedule
• travel to client locations as needed.

What we're looking for

Skills & competencies

tier ii it support technician

anchorage ak

full-time

onsite

managed service provider

microsoft 365

active directory

entra id

windows server

network troubleshooting

rotating after-hours on-call

client support

denalitek

Work arrangement

• Weekend coverage required

Benefits & perks

• 100% company-paid medical, dental and vision
• 401(k) company contribution
• four weeks of annual PTO
• seven paid holidays
• mileage, parking, internet and cell phone expense reimbursements
• professional growth opportunities.

Why this role

Rotating after-hours on-call schedule. Benefits include 100% company-paid medical, dental and vision insurance, 401(k) company contribution, four weeks of annual PTO, seven paid holidays, expense reimbursements, and professional growth opportunities.

About the employer

DenaliTEK is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.