Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

Job overview

The Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) is an onsite position based in Washington. Compensation is not specified beyond the $17.50 per hour rate mentioned in the posting, and this role supports Conduent's Medicaid member services department. This role exists to serve as the first point of contact for Medicaid members. The representative will answer calls, provide product information, and assist customers by being informative, empathetic, and eager to quickly solve inquiries regarding eligibility and application status.

What you'll do

• Responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts
• gathers information, assesses caller needs, researches, and resolves inquiries
• documents calls
• provides clear and concise information regarding member eligibility
• assists callers with completing Medicaid applications
• provides updates on application status
• follows documented policies and procedures
• navigates across multiple computer screens.

What we're looking for

Skills & competencies

full-time

day shift

washington

wa

bilingual

spanish

medicaid

call center

customer service

remote

conduent

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Full benefits package
• PerkSpot employee discount program
• paid training
• equipment provided.

Why this role

Bilingual English/Spanish required; 1 year of call center experience preferred; includes paid training and equipment provided.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.