Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Alexandria, VA
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative role is onsite in Alexandria, Virginia. Compensation is not specified. The role supports employee inquiries related to payroll, benefits, and human resources services. The representative researches and responds to routine employee questions, helps customers use self-service HR systems, and routes complex cases to designated specialists. The work supports timely, accurate handling of employee service requests and related forms and verifications.
What you'll do
- Research inquiries using agency guidance and respond with relevant information
- handle compensation, benefits, and HR questions
- route complex cases to designated contacts
- receive and forward payroll, benefits, and personnel forms
- provide requested W-2s and LES documents
- process employment and wage verification, insurance reimbursement, loan forgiveness, investigation, and employee organization requests
- explain self-service HR tools
- answer routine payroll questions.
What we're looking for
- Skills & competencies
- customer servicepayroll inquiriesbenefits supporthuman resourcesemployee supporthr connecteppwebtapaycheck8alexandria varividium
- Work arrangement
- Weekend coverage required
About the employer
RIVIDIUM is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Employment Placement Agencies
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 2ada58e1-1b77-455e-9188-0e452d15c7e7