Customer Care Ambassador

Job overview

The Customer Care Ambassador role is onsite in Millburn, NJ, and compensation is not specified. Maplecrest Ford Lincoln serves Essex, Union, and Morris counties; this role supports customer satisfaction at the dealership. As a first point of contact, the ambassador welcomes guests, routes questions to the appropriate staff, and helps address customer concerns. The role also supports phone reception and keeps the showroom, guest lounge, and front-of-house areas presentable.

What you'll do

• Respond to public and guest inquiries
• greet and welcome guests inside and at the service entrance
• direct guests to sales consultants or service advisers
• answer, screen, and route phone calls and provide general information
• listen to customer concerns and address issues
• maintain the showroom and guest lounge
• follow company policies and safety standards.

What we're looking for

Skills & competencies

customer care ambassador

millburn nj

maplecrest ford lincoln

customer service

dealership

guest greeting

phone reception

customer inquiries

showroom

guest lounge

flexible hours

mentor training

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible hours, mentor training, and professional development are mentioned
• the posting also refers to benefits without specifying them.

Why this role

The posting states this is not a sales position and describes flexible hours, mentor training, and professional development.

About the employer

Maplecrest Ford Lincoln is hiring for this role. Industry: New Car Dealers. Sector: 44.