Client Service Center Representative

Job overview

The Client Service Center Representative role is onsite in Cleveland, OH. The posting states pay of $20.80 per hour. The role supports MetLife Legal Plans’ Client Service Center and its service to plan members, sponsors, and attorneys. The representative handles inbound inquiries about legal plan products and services, supports members’ use of digital tools, and processes enrollment and cancellation requests. Accurate, empathetic service helps members understand and use their plan benefits.

What you'll do

• Handle inbound calls from members, prospective members, and plan attorneys
• explain plan use, coverage, eligibility, document requests, and attorney referrals
• support website and self-service use
• process enrollment and cancellation requests
• record eligibility and attorney-service inquiries
• document contacts in the ticketing system
• assist with mentoring new representatives as needed
• support chat and email when assigned.

What we're looking for

Skills & competencies

client service center representative

metlife legal plans

cleveland oh

customer service

inbound calls

legal benefits

member support

website support

enrollment

ticketing system

$20.80/hour

monday–friday

pto

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, dental, and vision insurance
• 401(k) with company contribution
• 23–39 days of annual PTO based on service
• company-paid disability
• paid holidays
• paid parental leave
• tuition reimbursement
• and employee assistance program.

Why this role

The posting describes a Monday–Friday schedule with hours ranging from 8:00 AM to 8:00 PM ET. Spanish fluency and a bachelor’s degree are listed among qualifications that may make candidates stand out.

About the employer

Metlife Legal Plans is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.