Field Service Engineer I/II — San Francisco Bay Area

Job overview

Compensation is $84,922–$103,794 per year. The Field Service Engineer I/II role is onsite in San Carlos, CA, supporting headquarters and customer sites around the West Coast. in the structured pay details; the description lists annual ranges of $84,922–$103,794 for FSE I and $95,418–$116,622 for FSE II, based on experience and qualifications. Clear Labs develops automated sequencing, robotics, and cloud analytics platforms for clinical and applied diagnostics. The engineer supports robotic systems through preventive maintenance, emergency repairs, customer communication, and service documentation. The role also feeds field findings back to internal teams and supports equipment uptime, reliability improvements, and strategic projects.

What you'll do

• Perform preventive maintenance and emergency repairs on robotic systems at headquarters and customer sites
• communicate with customers in person and electronically
• maintain site-visit records and service reports
• provide feedback to internal teams on failure points and reliability improvements
• support special projects as assigned
• support Client Care to maximize equipment uptime and responsiveness
• assist with logistics and inventory feedback
• present a professional image to customers, clients, and vendors.

What we're looking for

Skills & competencies

field service engineer i/ii

full-time

san carlos ca

san francisco bay area

clear labs

robotics

preventive maintenance

emergency repairs

customer sites

west coast

up to 50% travel

biotech diagnostics

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• employer-sponsored basic life/AD&D and long-term disability
• EAP
• discretionary time off
• stock option plan
• headquarters lunch stipend
• monthly personal phone bill reimbursement up to $100.

Why this role

Travel may be up to 50% per month, with little to no advance notice. A related bachelor’s degree is strongly preferred; hands-on field service experience, preferably in biotech, life science, or robotics, is sought.

About the employer

Clear Labs is hiring for this role. Industry: Engineering Services. Sector: 54.