IT Help Desk

Job overview

The IT Help Desk role is an onsite, full-time position in Grand Rapids, MI. Compensation is not specified. The role supports end users by ensuring proper computer operations so they can complete organizational tasks. The help desk receives, prioritizes, documents, and resolves user requests, escalating issues when needed. Through troubleshooting, desktop-level fixes, follow-up, and knowledge-base documentation, the role helps maintain reliable access to the organization’s hardware and software.

What you'll do

• Receive help requests by phone and work orders
• document user and issue details
• prioritize and schedule problems and escalate when required
• track troubleshooting through resolution
• use diagnostic utilities and online support resources
• learn supported hardware and software
• install and upgrade software, perform file backups, and configure systems and applications
• test fixes
• follow up on requests
• develop help sheets and knowledge-base articles
• analyze resolution trends to prevent future problems.

What we're looking for

Skills & competencies

it help desk

grand rapids mi

fox motors

end-user support

help requests

troubleshooting

desktop support

windows

ubuntu linux

macos

hardware support

software installation

knowledge base

documentation

Work arrangement

• Weekend coverage required

About the employer

Fox Motors is hiring for this role. Industry: Used Car Dealers. Sector: 44.