Laser Customer Support Technician

Job overview

The Laser Customer Support Technician role is based in Elk Grove Village, IL, with customer-site travel and compensation of $24.73–$24.74 per hour. MC Machinery Systems supports customers using Mitsubishi laser machinery. The technician trains customers, provides technical support, and troubleshoots laser machine performance and process issues. The work helps customers operate equipment effectively and resolve installation, alignment, and production problems.

What you'll do

• Verify machine installations and alignments
• provide telephone support on applications and operation
• troubleshoot customer-site machine performance, throughput, accuracy, and surface quality issues
• train customers on high-power processes in classroom and field settings
• support customers and service personnel by phone
• test and duplicate system software
• occasionally develop training manuals, workbooks, and sample projects
• prepare expense reports.

What we're looking for

Skills & competencies

laser customer support technician

elk grove village il

mc machinery systems

mitsubishi lasers

customer training

machine troubleshooting

installation verification

laser operations

technical support

customer-site travel

$24.73–$24.74/hr

overtime

Work arrangement

• Weekend coverage required

Why this role

The posting describes frequent driving and overtime. It prefers an associate or technical degree and requires three years of laser setup and operation in a job-shop environment; a valid driver’s license is required.

About the employer

MC Machinery Systems, Inc. is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.