IT Service Desk Analyst I

Job overview

IT Service Desk Analyst I is an onsite role in 00917, PR. Compensation is not specified. Northbridge University’s Service Desk provides technical support to students, faculty, and administrative staff across the university. As a Tier 1 support resource and first line of response for computing problems, the analyst triages and resolves user issues, provides guidance, supports campus technology, and documents interactions to help maintain reliable IT services.

What you'll do

• Answer support phones and monitor and triage tickets
• resolve client issues
• provide technical guidance and training
• perform production and desk-side support
• support infrastructure and classroom and meeting-room technology
• coordinate with departments, internal teams, and vendors
• document customer interactions and resolutions.

What we're looking for

Skills & competencies

it service desk analyst i

tier 1 support

help desk

technical support

ticket triage

desktop support

campus it

northbridge university

00917 pr

english and spanish

associate degree

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with employer match
• paid time off
• short- and long-term disability
• group and supplemental life and AD&D
• education and professional development program.

Why this role

Requires an associate degree in IT, computer science, or a related field; English and Spanish proficiency; and at least one year of relevant experience and/or training. Benefits include medical, dental, and vision insurance, 401(k) match, paid time off, disability and life coverage, and education and professional development.

About the employer

Northbridge University is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.