Patient Experience Manager

Job overview

The Patient Experience Manager is an onsite, full-time role in Ashland, KY. The annual salary range is $53,000–$55,000. The role supports patient experience activities for Crothall Healthcare’s assigned system and healthcare accounts. The manager coordinates satisfaction initiatives, monitors performance and compliance, and works with on-site management and hospital committees to support client and customer satisfaction, account retention, and operational goals. The role also develops training and action plans and reports on patient satisfaction results.

What you'll do

• Track financial incentives, penalties, and reporting tied to patient satisfaction
• administer surveys and respond to results
• monitor satisfaction initiatives and follow-up
• help develop and monitor action plans
• participate in hospital committees
• ensure regulatory compliance
• work with on-site management
• prepare reports and training plans
• standardize forms and data
• recognize employees when programs succeed.

What we're looking for

Skills & competencies

patient experience manager

ashland ky

crothall healthcare

onsite

full-time

$53,000–$55,000 per year

patient satisfaction

healthcare services

customer surveys

hcahps

regulatory compliance

staff training

hospital committees

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• life and disability insurance
• retirement plan
• flexible time off
• holiday time off varies by site/state
• wellness programs
• paid parental leave
• employee assistance program
• flexible spending accounts.

Why this role

Supports patient satisfaction initiatives across healthcare accounts and participates in patient experience learning sessions and monthly educational webinars.

About the employer

Crothall Healthcare is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.