Experience Director — Building and Tenant Experience

Job overview

The Experience Director position is onsite at One Liberty Plaza in New York, NY. Compensation is $140,000–$150,000 per year, plus a $4,000 annual bonus for top performance. Playbook's role at the property focuses on building experience, amenity operations, and tenant relationships. The director leads the building's experience strategy and pre-opening work, integrating operations, programming, and partnerships to support tenant engagement, leasing, and retention.

What you'll do

• Partner with property management and facilities teams
• execute the building's asset and experience strategy
• support leasing tours and VIP visits
• lead tenant onboarding
• integrate food and beverage operators, partners, and retail tenants into amenity programming
• build relationships with ownership, leasing, and tenants
• report on impact
• conduct daily walkthroughs.

What we're looking for

Skills & competencies

experience director

tenant experience

commercial real estate

hospitality

amenity operations

event programming

tenant onboarding

team leadership

new york ny

one liberty plaza

playbook

$140,000–$150,000/year

$4,000 annual bonus

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Free employee-only medical coverage
• 4% employer 401(k) match
• free short-term disability
• annual bonus for top performance
• potential shareholder eligibility and equity.

Why this role

The posting describes a pre-opening phase and flexible Monday–Friday hours between 8:00 AM and 6:00 PM to support events.

About the employer

Playbook is hiring for this role. Industry: Lessors of Nonresidential Buildings (except Miniwarehouses). Sector: 53.