Dispatcher and Call Center Representative
Employment type
Full-time
Work setting
On-site
Location
Muscle Shoals, AL
Schedule
Day shift
Posted
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Job overview
The Dispatcher and Call Center Representative is an onsite role based in Muscle Shoals, AL. Compensation is not specified for this position, which supports the home service team at Fuller Heating and Air Conditioning. This role exists to evaluate customer calls and match the right technician to every job. The representative ensures a quality customer experience by relaying accurate information and updating customers on technician progress.
What you'll do
- Evaluate customer calls, prioritize urgent requests, relay information to technicians, record service calls, and update customers.
What we're looking for
- Skills & competencies
- full-timeday shiftmuscle shoals alfuller heatingdispatchercall centercustomer servicehvacno degree requiredtraining
- Work arrangement
- Weekend coverage required
Benefits & perks
- 401k Plan, Medical Insurance
Why this role
Company match 401k; medical insurance coverage.
About the employer
Fuller Heating and Air Conditioning is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.
Additional details
- Industry sector
- 23
- Industry
- Plumbing, Heating, and Air-Conditioning Contractors
- Occupation code
- 43-5032.00
You'll be redirected to the employer's application page.
Listing ID: 2a679238-bd9d-4b88-9924-43fac7836ad7