Information Technology Support Analyst

Job overview

Information Technology Support Analyst is an onsite role in Ozark, AR. Compensation is not specified. The role provides internal technology support for Bank OZK employees. The position documents and resolves routine hardware, software, and account issues, escalating tickets when needed. Its customer support helps keep employee systems and accounts available and supports the bank’s day-to-day operations.

What you'll do

• Respond to internal help-desk requests
• document and troubleshoot user issues
• unlock and reset Active Directory accounts
• provide basic Windows, Office, and PC support
• manage calls and tickets and escalate within defined timeframes
• follow bank policies and regulatory requirements
• work flexible or extended hours as needed.

What we're looking for

Skills & competencies

bank ozk

it support analyst

help desk

technical support

active directory

microsoft windows

microsoft office

pc troubleshooting

ozark ar

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• 401(k) matching
• health, dental, vision, and pet insurance
• special perks and discounts.

Why this role

Requires a high school diploma or equivalent and at least one year of experience with PCs, typing, and internet use; an associate degree in IT is preferred.

About the employer

Bank OZK is hiring for this role. Industry: Commercial Banking. Sector: 52.