Front Office Manager — Hotel Operations

Job overview

The Front Office Manager role is full-time and onsite in Baltimore, MD. Compensation is not specified. The position supports the Best Western Plus Hotel & Conference Center's guest service, operational, financial, and employee objectives. The manager leads daily front office operations so guest arrivals, departures, room assignments, accounts, and service concerns are handled consistently. The role coordinates with other hotel departments, develops the front office team, and supports guest satisfaction and room revenue goals.

What you'll do

• Manage daily front office operations and ensure compliance with hotel policies and brand standards
• oversee arrivals, departures, room assignments, guest requests, and room status coordination
• monitor guest satisfaction and resolve escalated complaints
• support room revenue and inventory practices
• oversee cash handling, billing, reports, and records
• recruit, train, supervise, coach, and schedule team members
• coordinate with housekeeping, engineering, sales, revenue management, food and beverage, and security
• support safety, security, inspections, and quality assurance.

What we're looking for

Skills & competencies

front office manager

hotel operations

baltimore md

best western plus hotel & conference center

full-time

onsite

guest services

front desk

room inventory

team leadership

weekend work

Work arrangement

• Weekend coverage required

Why this role

Requires previous hotel front office supervisory or management experience. Schedule flexibility includes evenings, weekends, and holidays based on business needs.

About the employer

Best Western Plus Hotel & Conference Center is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.