Customer Service Representative – Roofing Appointment Setting

Job overview

The Customer Service Representative – Roofing Appointment Setting role is onsite in Jacksonville, NC. Compensation is not specified; the posting describes base pay plus uncapped commission and says top performers earn $80,000+ yearly with commission. High Tide Roofing & Restoration is a rapidly expanding roofing company. The representative converts inbound and outbound leads into accurately booked appointments for sales representatives, supporting the company’s sales and installation teams. The role also maintains CRM records, follows up on leads, and works toward stated booking and call KPIs.

What you'll do

• Make high-volume outbound calls to warm and hot leads
• respond to inbound leads promptly
• book roofing appointments for sales representatives
• maintain ServiceTitan CRM records
• follow up on unbooked or aged leads
• coordinate with outside sales and installation teams
• work toward stated KPIs.

What we're looking for

Skills & competencies

customer service representative

roofing

appointment setting

outbound calls

inbound leads

servicetitan crm

commission potential

sales support

jacksonville nc

lb capital

health insurance

dental insurance

vision insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• PTO after 90 days
• commission opportunity and advancement opportunities.

Why this role

Uncapped commission potential, fast commission payouts, and promotion opportunities are described in the posting.

About the employer

LB Capital is hiring for this role. Industry: Roofing Contractors. Sector: 23.