Front Desk Supervisor

Job overview

The Front Desk Supervisor role is onsite in Columbia, SC. Compensation is not specified. The position supports the hotel front office by guiding staff through daily duties and maintaining guest service standards. The supervisor coordinates front desk workflows, coaches team members, and resolves guest concerns to support a smooth hotel operation. The role also contributes to occupancy and revenue through reservations, suggestive selling, and participation in yield management and marketing programs.

What you'll do

• Guide front office staff through daily duties
• maintain courteous guest service and respond to reservation and hotel inquiries
• resolve guest complaints
• supervise shift processes and coach team members
• allocate rooms and coordinate group arrivals
• manage front desk logs, billing instructions, and cash transactions
• coordinate with other departments
• produce front desk schedules
• participate in budget and forecast reporting and yield management strategies.

What we're looking for

Skills & competencies

front desk supervisor

columbia sc

onsite

full-time

hotel front office

guest services

reservations

staff coaching

room allocation

hotel operations

doubletree columbia

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off
• career advancement opportunities.

Why this role

Hotel front desk leadership role with responsibility for guest service, staff coaching, room allocation, and front desk operations.

About the employer

Doubletree Columbia is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.