Manager, Member Experience Strategy

Job overview

The Manager, Member Experience Strategy role is hybrid in New York City, NY, with three days in the office each week; Thursday is required in-office, and the other two office days are flexible. Base pay is $117,576–$154,318 per year. Oscar is a health insurance company built around a technology platform and a focus on serving members. The manager identifies and acts on opportunities to improve member experience through cross-functional projects, data analysis, and stakeholder coordination. The role also monitors implementation and departmental performance and supports change management and risk mitigation.

What you'll do

• Lead cross-functional implementations and projects
• create project plans and coordinate stakeholders
• analyze departmental data and metrics
• monitor and report implementation and project measures
• develop communication and program strategies with internal and external stakeholders
• support change management and risk mitigation
• may oversee and mentor team members.

What we're looking for

Skills & competencies

member experience strategy

manager

hybrid

new york city ny

oscar health

$117,576–$154,318/year

cross-functional projects

data analysis

change management

risk mitigation

health insurance

thursday in-office

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee benefits, unlimited vacation program, annual performance bonuses, medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k), life and disability insurance, and paid wellness time and reimbursements.

Why this role

Requires four or more years of strategy or consulting experience and three or more years delivering projects or programs.

About the employer

Oscar Health is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.