Customer Experience Specialist - Parts Counter Sales

Job overview

The Customer Experience Specialist is an onsite role based in Phoenix, AZ. Compensation is not specified for this position, which supports Wheeler Machinery's parts counter team. This role is the primary point of contact for customers needing parts and service support for crushing and aggregate equipment. It requires a focus on uptime and building long-term customer relationships.

What you'll do

• Identify and quote heavy equipment parts
• manage customer orders from quote to delivery
• serve as front-line contact for phone and walk-in customers
• coordinate with service department
• recommend part substitutions
• manage backorders and freight
• process will-call orders
• complete bids
• maintain parts environment.

What we're looking for

Skills & competencies

full-time

day shift

phoenix az

parts sales

heavy equipment

construction

mining

customer service

onsite

wheeler machinery

Work arrangement

• Weekend coverage required

Benefits & perks

• PTO, sick time, medical, dental, vision, life insurance, and 401(k) with company match.

Why this role

Requires experience in parts counter sales for heavy equipment, construction, or mining machinery.

About the employer

Wheeler Machinery is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.