Claims Assistant Manager

Job overview

The Claims Assistant Manager role is onsite in Jacksonville, FL, and compensation is not specified. The position oversees daily claims operations and customer service across multiple lines of business. The assistant manager leads and develops claims associates, balances workloads, and monitors productivity, quality, service levels, and compliance. The role also handles escalations and uses operational data to improve execution and customer outcomes.

What you'll do

• Lead, coach, and develop claims associates
• monitor workflows, productivity, quality, service levels, and staffing
• balance work across claims, phone support, administration, and projects
• resolve complex claims and customer escalations
• analyze trends and metrics
• partner with quality, training, and leadership
• support onboarding and development
• recommend staffing and schedule adjustments
• lead team meetings
• improve processes
• ensure policy and regulatory compliance
• report performance and recommendations.

What we're looking for

Skills & competencies

claims assistant manager

claims operations

jacksonville fl

lotsolutions

full-time

team leadership

claims associates

customer escalations

workload management

operational metrics

quality and compliance

process improvement

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, life and vision coverage
• company-paid short- and long-term disability
• 401(k)
• tuition assistance
• and additional benefits.

Why this role

Full benefits package including tuition assistance and company-paid short- and long-term disability; the posting notes the role is open for internal promotion applications at the time of public posting.

About the employer

LotSolutions, Inc. is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.