Customer Experience Coordinator

Job overview

The Customer Experience Coordinator role is onsite in Georgetown, TX. Compensation is $23–$24 per hour. The role supports customer inquiries, warranty administration, order processing, and office operations for Austin Cutlery & Tool, part of Everware International’s portfolio of culinary and foodservice brands. The coordinator helps provide accurate order handling and timely customer resolutions while maintaining an organized, professional workplace. The role connects customers and visitors with the appropriate teams and supports returns, warranty claims, onboarding, and office events.

What you'll do

• Enter customer orders and process returns in the ERP system
• respond to customer inquiries with accurate product information
• process and track RMAs, credit memos, and warranty claims
• greet and direct visitors
• answer and route calls and central emails
• receive and distribute mail, packages, and product samples
• support new-hire workspace readiness and office events.

What we're looking for

Skills & competencies

customer experience coordinator

georgetown tx

everware international

austin cutlery & tool

onsite

full-time

$23–$24/hour

customer service

order processing

warranty claims

erp system

returns and rmas

office administration

401(k) match

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company matching
• medical, dental, and vision coverage
• paid vacation and 10 paid holidays
• HSA
• Employee Assistance Program
• life, dependent life, AD&D, and disability insurance options
• discretionary annual bonus
• paid training and development.

Why this role

Combines customer support and warranty administration with day-to-day office coordination.

About the employer

Everware International is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.