Customer Quality Supervisor

Job overview

The Customer Quality Supervisor role is onsite in Shreveport, LA, and pays $75,000–$90,000 per year. Module X Solutions designs, engineers, and manufactures products to customer specifications for sectors including renewable energy, network infrastructure, and battery storage. The supervisor represents the customer’s quality concerns within the company, coordinates quality testing and issue resolution, and leads continuous improvement. The role helps ensure products meet customer requirements and that quality issues are documented, addressed, and prevented from recurring.

What you'll do

• Develop customer satisfaction goals and monitor progress
• capture and analyze customer feedback and complaints
• serve as the main contact between operations and customers
• prepare products for factory acceptance testing and support customer visits, audits, and inspections
• supervise quality test technicians
• coordinate testing priorities and assignments
• document and close quality records and corrective actions
• partner with engineering, production, supply chain, quality, and project management
• train and coach testing personnel
• monitor and report quality metrics.

What we're looking for

Skills & competencies

customer quality supervisor

shreveport la

module x solutions

manufacturing

customer satisfaction

quality testing

factory acceptance testing

quality records

corrective actions

$75,000–$90,000 per year

health insurance

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and vision insurance, paid time off, parental leave, signing bonus, training and development, 401(k) and matching, performance bonus, employee discounts, and tuition assistance.

Why this role

Requires at least three years of customer quality experience in manufacturing and one year of leadership experience; high school diploma or GED required.

About the employer

Module X Solutions is hiring for this role. Industry: Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables. Sector: 33.