Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in Henrietta, NY. Pay is $19.00–$20.00 per hour. The supervisor supports guest services at the RIT Inn and Conference Center, a full-service hotel serving guests and conference visitors. As a working team leader, the supervisor handles front desk services while guiding and training staff to deliver timely, welcoming guest experiences. The role coordinates with hotel departments and RIT Housing Operations and helps maintain front office procedures, safety, and service quality.

What you'll do

• Perform check-in and check-out, reservations, payment processing, telephone and mail duties, and guest services
• oversee daily front office operations
• train and support front desk staff
• coordinate with hotel departments and RIT Housing Operations
• manage shuttle rides during the shift
• respond to guest requests
• maintain front office cleanliness and equipment
• follow and train staff on policies and procedures
• cover manager days off as person in charge.

What we're looking for

Skills & competencies

front office supervisor

henrietta ny

rit inn and conference center

hotel

guest services

front desk

staff training

check-in and check-out

weekend availability

overnight availability

$19–$20/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Full benefits package, flexible scheduling, training and advancement opportunities, and free employee parking.

Why this role

Open availability is required, including weekends and overnights; hotel front office experience is required and supervisory experience is preferred.

About the employer

RIT Inn and Conference Center is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.