Call Center Representative – Ophthalmology Practice

Job overview

The Call Center Representative role is onsite in West Hartford, CT; the posting describes the practice’s call center team and also identifies East Hartford as the work location. Compensation is not specified. CQ Partners’ posting is for a busy ophthalmology practice with 10 locations in Connecticut. The representative serves as a liaison for current and prospective patients, resolving inquiries and supporting patient satisfaction. The role combines inbound call handling with clerical support, appointment scheduling, patient record updates, and insurance verification.

What you'll do

• Manage inbound calls and route them to appropriate resources
• identify patient needs and clarify information
• research issues and provide solutions or alternatives
• enter and update patient information in the electronic medical record
• scan documents into patient charts
• schedule appointments
• verify insurance benefits and copayments
• provide general office support.

What we're looking for

Skills & competencies

call center representative

full-time

west hartford ct

cq partners

ophthalmology

patient services

inbound calls

appointment scheduling

electronic medical records

insurance verification

high school diploma

occasional saturdays

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) profit-sharing plan, dental, health, life, and vision insurance, paid time off and holidays, employee discounts, employee referral program, and uniform allowance.

Why this role

Spanish reading, writing, and speaking skills are a plus; ophthalmology experience is preferred but not required. The posting lists occasional Saturday availability.

About the employer

CQ Partners is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.