Workforce Management Scheduler

Job overview

The Workforce Management Scheduler role is onsite in South Charleston, WV, and compensation is not specified. The scheduler supports the programs and operations that rely on call-volume forecasts and staffing plans. The role analyzes historical data, develops rolling forecasts, and creates schedules and hiring-plan inputs. By coordinating assumptions with clients and internal teams, the scheduler helps align staffing levels with client metrics and internal productivity goals.

What you'll do

• Collect and normalize historical call-volume, average handle time, service-level, and shrinkage data
• standardize and customize trending methods
• document forecasting assumptions
• develop a 13-month rolling forecast at weekly intervals
• review forecasts with Operations
• consult with clients and support teams
• contribute to hiring plans and budget planning.

What we're looking for

Skills & competencies

workforce management scheduler

south charleston wv

ibex

call center scheduling

forecasting

resource planning

historical data

call volume

staffing plans

intraday management

microsoft excel

iex

cms

Work arrangement

• Weekend coverage required

Why this role

The posting requires at least one year of scheduling, forecasting, and resource-planning experience in a call center and at least one year of intraday management experience. A bachelor’s or associate degree in any field, or equivalent work experience, is specified.

About the employer

ibex is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.