Customer Success Manager

Job overview

The Customer Success Manager role is listed in New York, NY, and the posting describes the position as fully remote from anywhere in the United States. Compensation is not specified. Ordergroove powers subscription and membership experiences for retailers. This role owns the post-sales customer experience, building client relationships and advising merchants on strategies to improve their relationship-commerce programs. The manager oversees portfolio health, coordinates customer programs, reviews results, and shares practices with the Customer Success team.

What you'll do

• Understand customer businesses and success criteria
• own portfolio health and outcomes
• identify stakeholders and build client relationships
• manage project plans and customer programs
• advise on best practices and strategies
• conduct business reviews and provide data-backed recommendations
• use scalable engagement tools and lead customer meetings
• contribute to cross-functional projects and share team practices.

What we're looking for

Skills & competencies

customer success manager

ordergroove

new york ny

remote anywhere in us

relationship commerce

saas

retail technology

client relationships

customer programs

business reviews

data-backed recommendations

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible paid time off, annual personal development budget, stock options, and benefits.

Why this role

Fully remote work-from-anywhere culture; annual personal development budget; flexible paid time off and stock options.

About the employer

Ordergroove is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.