Contact Center Member Service Associate

Job overview

The Contact Center Member Service Associate role is onsite in Montpelier, VT, and pays $22.85 per hour. EastRise Federal Credit Union’s contact center serves members through phone, chat, and text. The associate handles routine financial service needs and helps members understand available products and digital tools. Empathetic discovery conversations and referrals to specialists support a seamless member experience and the credit union’s service goals.

What you'll do

• Serve members through phone, chat, and text
• process financial transactions accurately under internal policies and regulatory standards
• assist with account maintenance, card services, and basic digital and mobile banking
• discuss member needs and financial goals
• recommend appropriate solutions and refer members to specialists
• guide members through digital tools and troubleshooting
• collaborate to resolve complex service issues and improve processes.

What we're looking for

Skills & competencies

contact center

member service

montpelier vt

eastrise federal credit union

phone support

chat support

text support

financial transactions

digital banking

account maintenance

occasional saturdays

$22.85/hr

Work arrangement

• Weekend coverage required

Why this role

Typical schedule is Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional Saturdays from 9:00 a.m.–1:00 p.m.; high school degree or equivalent required.

About the employer

EastRise Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.