ITSM Process Consultant
Compensation
$120k – $140k /yr
Employment type
Full-time
Work setting
On-site
Location
Richmond, VA
Schedule
Day shift
Posted
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Job overview
The ITSM Process Consultant role is onsite in Richmond, VA, with an annual salary of $120,000–$140,000. The role focuses on defining and improving IT service management processes and aligning them with organizational objectives.
What you'll do
- Define, design, and implement ITSM processes
- develop process models, workflows, RACI matrices, and standard operating procedures
- assess process maturity and identify improvement opportunities
- facilitate stakeholder workshops
- coordinate with ITSM tool teams on workflows, testing, and deployment
- establish governance, KPIs, and reporting
- monitor service metrics and recommend corrective actions.
What we're looking for
- Skills & competencies
- itsm process consultantitsmincident managementproblem managementchange managementservice catalogcmdbitiliso 20000servicenowrichmond vaonsite$120k–$140k
- Work arrangement
- Weekend coverage required
Why this role
The posting references ITIL v3/v4, ISO 20000, and tools including ServiceNow, BMC, Cherwell, and Jira Service Management.
About the employer
Diverse Lynx is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 13-1111.00
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Listing ID: 2952bf75-faf2-44c2-a18d-8140f1b39043