FSMS Tier 1 Lead

Job overview

The FSMS Tier 1 Lead role is onsite in Chesapeake, VA, supporting the USCG FSC BOD. Compensation is $125,000–$150,000 per year. The role supports customer service operations for approximately 19,000 FSMS users. The lead supervises Tier 1 analysts, manages daily service desk operations, and serves as the primary escalation point for functional and business-process support. The role helps ensure incidents and service requests are resolved within service-level agreements and performance standards.

What you'll do

• Lead and supervise Tier 1 FSMS support personnel
• manage daily service desk operations and workload distribution
• handle escalations and operational performance
• serve as the primary contact for Tier 1 support and customer-facing issues
• ensure incidents and service requests meet established service-level agreements.

What we're looking for

Skills & competencies

fsms tier 1 lead

lintech global

chesapeake va

service desk

tier 1 support

oracle federal financials

oracle ebs

erp systems

incident management

team leadership

public trust suitability

cac required

$125k–$150k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Open paid time off
• 11 federal paid holidays and 5 paid sick days
• company-paid life/AD&D and short- and long-term disability
• health insurance with company contribution
• 401(k) with company match
• employee recognition and referral bonus programs
• possible annual performance bonus.

Why this role

The position requires a Tier 1 Background Investigation or higher and a CAC to start, along with customer approval and suitability to hold a public trust.

About the employer

LinTech Global is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.