Customer Relations Representative

Job overview

The Customer Relations Representative role is onsite in Lihue, HI, with compensation of $60,000–$70,000 per year. Eric Kaneda’s State Farm agency says its team focuses on listening first and helping customers understand their coverage. The representative supports agency growth and customer retention by resolving inquiries, maintaining accurate records, coordinating with team members, and anticipating community members’ needs. The role helps customers receive responsive service and information about their coverage.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with agency team members to support customer satisfaction
• obtain insurance licensing if not already licensed.

What we're looking for

Skills & competencies

customer relations representative

lihue hi

state farm agent

customer service

insurance agency

customer inquiries

issue resolution

customer records

customer retention

insurance licensing

health insurance

dental insurance

vision insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, life, health, dental and vision insurance, performance bonuses, flexible schedule, paid time off, training and development, and advancement opportunity.

Why this role

The agency offers federal and state holidays off, licensing reimbursement, and describes internal growth opportunities for driven, sales-minded candidates.

About the employer

Eric Kaneda - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.