Tolling Customer Service Representative

Job overview

The Tolling Customer Service Representative role is onsite at the Parkersburg Memorial Bridge facility offices in Parkersburg, WV. Pay is $13.50–$15.00 per hour. The role supports toll collection operations and customer inquiries. The representative assists walk-up and phone customers with accounts, payments, and toll-related concerns, while completing end-of-day balancing and deposit reporting. This work helps provide timely, courteous service and supports the facility's toll operations.

What you'll do

• Assist customers with account setup, inquiries, and issue resolution
• process payments using toll operations systems
• handle in-person concerns about toll usage, billing, and complaints
• support incoming customer service calls
• collaborate with team members
• perform end-of-day shift balancing and deposit reporting
• maintain attendance and assigned schedules.

What we're looking for

Skills & competencies

customer service representative

tolling

walk-up customer service

phone support

parkersburg wv

mci careers

$13.50–$15/hr

account setup

payment processing

weekend availability

entry-level

Work arrangement

• Weekend coverage required

Why this role

Entry-level, onsite position; prior customer service experience is a plus but not required; training is provided. Availability for shifts including weekends is required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.