Customer Experience Representative

Job overview

The Customer Experience Representative role is listed in Ponte Vedra Beach, FL, and is described as closing deals virtually; the posting does not specify whether the work arrangement is onsite, hybrid, or remote. Compensation is base salary plus commission, with up to 5% commission on completed jobs; the posting says average representatives earn $1,000 per closed deal. The role supports Home Navigators’ homeowner sales and customer relationships. The representative re-engages warm leads and past clients, educates homeowners about roofing and exterior home improvement solutions, and works to convert those conversations into lasting customer relationships. Accurate CRM records and sales strategies help the business meet revenue goals while addressing homeowners’ needs.

What you'll do

• Work warm leads and re-engage prior clients
• conduct outbound follow-up calls to educate clients and close deals
• build and maintain customer relationships
• advise homeowners on roofing and exterior issues with tailored solutions
• develop and execute sales strategies to meet or exceed revenue goals
• maintain accurate CRM activity records
• stay current on product knowledge, industry trends, and competitive insights.

What we're looking for

Skills & competencies

customer experience representative

ponte vedra beach fl

lb capital

home navigators

warm leads

roofing sales

exterior home improvement

virtual deal closing

crm

commission

up to 5% commission

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• PTO after 90 days
• promotion opportunities.

Why this role

Warm leads only; no cold door-knocking; base salary plus commission; up to 5% commission on completed jobs; daily coaching and development; promotion opportunities.

About the employer

LB Capital is hiring for this role. Industry: Roofing Contractors. Sector: 23.