Inbound Call Center Representative — Mortgage Servicing

Job overview

The Inbound Call Center Representative — Mortgage Servicing role is onsite in Pontiac, MI, with full-time attendance required. Compensation is not specified. United Wholesale Mortgage describes its work as helping make home ownership possible for more Americans. The representative handles client communications and assigned reports while supporting the mortgage servicing team. Cross-training in other servicing areas helps the team respond to client needs and maintain service operations.

What you'll do

• Accept incoming calls from clients
• make outbound calls
• respond to client emails
• work on assigned reports
• aid and oversee the sub-servicer
• cross-train in other areas of the Servicing team.

What we're looking for

Skills & competencies

inbound call center representative

mortgage servicing

pontiac mi

united wholesale mortgage

client calls

outbound calls

client emails

excel

ms office

full-time onsite

customer service

mortgage industry

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off after 30 days
• parental and maternity leave benefits after 12 months
• adoption reimbursement
• paid volunteer hours
• paid training and career development
• medical, dental, vision, and life insurance
• 401(k) with employer match
• mortgage and area business discounts
• fitness center and wellness amenities.

Why this role

The posting requires at least one year of high-volume-call customer service experience or mortgage-industry experience, along with Excel proficiency including VLOOKUPs, formulas, and PivotTables.

About the employer

United Wholesale Mortgage is hiring for this role. Industry: Mortgage and Nonmortgage Loan Brokers. Sector: 52.