Customer Service Sales Representative

Job overview

Compensation is $21–$31 per year. The Customer Service Sales Representative is an onsite role based in Redlands, CA. , and this position supports the sales and appraisal department at CarMax. This role exists to provide an iconic, customer-first experience by guiding clients through the car-buying and selling journey. The representative facilitates appraisals, test drives, and financing, ensuring a transparent and efficient process that reflects the company's commitment to innovation and service excellence.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

part-time

day shift

redlands ca

carmax

sales

customer service

retail

vehicle appraisals

test drives

financing

inventory management

administrative

customer-first

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Sick time, vacation time, and floating holiday time for eligible part-time associates.

About the employer

Carmax is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.